Disconnecting a social account and deleting Sweet Suite are different actions. Neither automatically removes posts already shared to a social platform.
For the full picture, read our Privacy Policy.
Request account deletion
In the app: Open Sweet Suite and tap Settings in the bottom navigation. On the Account settings screen, scroll down and tap DELETE MY ACCOUNT. On the Delete my account screen, tap DELETE ACCOUNT to confirm.
By email, including if you cannot sign in:
- Write to [email protected] with the subject Sweet Suite data deletion request.
- Include the email associated with your account, or the connected platform and username if you do not know the account email. If you use Apple’s Hide My Email, include the private email address Apple created for Sweet Suite, if available.
- Tell us whether you want to delete the whole account or request removal of specific information. We may ask for limited information to verify that the account belongs to you.
Never send passwords, access tokens, or refresh tokens. If identity documents are needed to confirm that the account belongs to you, we will explain why and provide an appropriate way to submit them; do not send them unsolicited. We respond to privacy requests within the time limits required by applicable law. We will tell you the result of your request or explain any exception.
Disconnect a social account
Use the disconnect option for the relevant social account in Sweet Suite, or remove Sweet Suite’s permission to access it in that platform’s settings.
Disconnecting in Sweet Suite removes that connection’s access and refresh tokens from our application database, so Sweet Suite can no longer publish to that account. We keep the account or Page ID and username, and our records of where posts were scheduled for that connection, whether publishing succeeded or failed, and the IDs used to identify published posts, so your post history stays accurate and you can reconnect the account. This information is removed when you delete your Sweet Suite account. Backup copies follow the schedule below. Your Sweet Suite account, saved drafts, photos, videos, and posts already published on the platform remain.
Removing permission in the social platform’s settings prevents Sweet Suite from using that access. It does not, on its own, request deletion of all the information Sweet Suite holds.
Cancel scheduled posts first where possible. A post already sent to a platform for publishing may still appear there. To remove all account information, follow the account deletion process above.
What gets deleted
Account deletion removes your account and the following information from our application database:
- Your profile, sign-in information, and Sweet Suite access and refresh tokens.
- Saved social account connections and their access and refresh tokens.
- Saved posts, drafts, schedules, and associated publication records.
- In-app notifications and devices registered for push notifications.
Your uploaded photos and videos are also subject to deletion. Removing files, app activity records, and backup copies is described below and may take longer than removing the account itself. Save any content you want to keep before submitting a deletion request.
When data is deleted & what may remain
Our active systems are the systems that run the service and store its current data, excluding backups. The deletion process and retention practices for these systems, app activity records, and backup copies are described below.
- Account information & files in active systems
- Account records are deleted from our application database when the deletion is processed. Uploaded files are then queued for removal from file storage by an automated background process.
- App activity & security records
- runtime and crash logs are handled through our hosting provider’s standard logging service for troubleshooting and security. We do not forward these logs to a separate log archive. Records of failed background tasks are stored separately in our database until removed through retry processing or manual deletion.
- Database backups kept to restore data
- database backups are created daily and retained for seven days. Deleted database records may remain in these backups until the backups expire. Uploaded photos and videos are stored separately and are not included in these database backups. We do not maintain separate backup copies of uploaded photos or videos.
Limited records may be retained when needed for a legal obligation, dispute, or security investigation. Any retained information remains subject to the Privacy Policy and is kept only for the applicable purpose and period. We will explain a relevant exception when responding to your request.
Posts already shared
Content already delivered to Facebook, Instagram, Threads, or another destination is held by that platform. Deleting your Sweet Suite account does not automatically delete those posts, other people’s copies, or your social accounts.
Remove published content directly through the relevant platform and use its privacy controls for information it holds independently.
Need a hand?
Contact [email protected] if you cannot access your account, need help identifying it, or have a question about a deletion request.
Contact: Ray Lowery
Operator: Syphervision, Inc.
Mailing address: 3031 Jenny Lane, Woodbridge, Virginia 22192